Contact

Online Tintin Boutique?

Have you just made an online purchase on the webshop on our site https://boutique.tintin.com and would like to obtain information, ask a question or make a complaint?
To be precise: nothing is easier.

Contact us:

* Either by telephone, Monday to Friday, 9 a.m. to 4 p.m., at the following number: +32 (0)2 255 01 20

* Either by email to the following address: customerservice@tintin.be

* Or via the contact form: Contact us

These points of contact will be able to receive, analyse, and process your requests related to any order placed exclusively through our online store.

Our team will be happy to respond as quickly as possible – excluding weekends and special promotional periods, which may extend waiting times.

Tintin Boutique at the Grand Place of Brussels?

On the other hand, if you have just made a purchase in the physical store, located near the Grande Place in
Brussels, then please direct your request or complaint to these points of contact :

* Either by telephone, Monday, from 12 p.m. to 6 p.m. and from Tuesday to Sunday, from 10 a.m. to 6 p.m., at
the following number: +32(0)2 514 51 52
* Either by email to the following address: boutiquetintin@museeherge.be

Hergé Museum Bookstore in Louvain-la-Neuve?

If you have made a purchase at the Hergé Museum Bookstore, located in Louvain-la-Neuve, please direct your inquiries or complaints to the following contact points:

* By phone: Every day except Mondays, January 1st, and December 24th, 25th, and 31st. Tuesday to Friday, 10:30 AM to 5:30 PM. Saturday and Sunday, 10:30 AM to 6:00 PM: +32 10 488 427

* By email: librairie@museeherge.be

Department "Objects and Commercial"?

Only if you are a professional and wish to become a distributor or reseller, please send your request by email to the following address: commercial@tintin.be

Shipping

How can I follow my order as it is processed?

You can follow the status of your order as it is processed and dispatched for delivery by accessing your account and/or via the website/services of the delivery company.

As soon as your order has been dispatched for delivery, you will receive an e-mail notification with the tracking number and a link to the website of the delivery company.

How long does delivery take?

As well as the delivery times quoted by our delivery partners, you should count between 1 and 2 working days for the preparation and packing of your order, from the moment you receive order confirmation from us.

Delivery times depend on the destination country.

• Home: 1 to 3 working days
• Pick-up point: 2 to 5 working days

Please note:

• During holidays and sales periods, delivery may take longer.
• Orders are not prepared and shipped during weekends and bank holidays.

What are the available delivery methods and how much do they cost?

Depending on the destination, we offer home delivery (standard and express) and delivery to pick-up points.

Delivery costs vary according to weight, volume and geographical destination.

The precise cost is displayed at the moment when an order is made.

Please note:

• For international deliveries taxes and customs fees are added to delivery costs and are payable by you at the moment when delivery/pick-up of the package is made.

• If the order is not claimed after presentation by the carrier and/or at the relay point, your order will be automatically returned to us. Only the amount of your order will be refunded. Delivery costs remain your responsibility.

How long do I have to pick up my order from a pick-up point?

You have 7 days to pick up your order from a pick-up point.

As soon as your package has arrived at a pick-up point, you will be informed by e-mail. How long you have to pick up your package will be indicated in this e-mail.

After the deadline, (non-claim of your package) your order will be automatically returned to us. Only the amount of your order will be refunded. The delivery costs remain your responsibility.

There is a problem with my package. What should I do?

You must verify the condition of your package and of its contents at the moment when delivery is made. All refund requests must be made within 48 hours of delivery, otherwise the request may be refused.

All refund requests must be made by e-mail to customerservice@tintin.be and must include the order number, reference to the product, a clear explanation of the problem and a photograph of the product to illustrate the problem.

I have not received my order. What should I do?

It is rare for an order not to be fulfilled and delivered within the delivery times specified, but if you have not received your order within a month following order confirmation, please inform us by e-mail: customerservice@tintin.be.

I entered the wrong delivery address. How can I change this?

Please inform us by e-mail at customerservice@tintin.be.

Although our customer service will do everything possible to help, it is not always possible to change the delivery address. This depends on the delivery company that is handling the delivery.

Payment

How can I make payment?

All orders made on the Boutique website may be paid for online using bank/credit cards (VISA, Mastercard, American Express).

Is it safe to make a payment?

We work closely with Ingenico, a leader in the payments industry. All your information is treated in the strictest confidence and all data is encrypted.

Why has my payment been refused?

As well as the security systems put in place by Ingenico, the Boutique team reserves the right to refuse any transaction that may be linked directly or indirectly with a suspicion of fraud. The Boutique is not required to justify any such decision.

When is payment taken from my account?

Your account is debited after 24 hours following the confirmation of your order that you will receive from us by e-mail, and the confirmation of payment that you will receive from Ingenico.

During the 24 hour period following order and payment confirmation it is possible to cancel your order and payment by contacting our customer service from Monday to Friday between 9 am and 4 pm.

Order/payment cancellation is not possible on weekends and bank holidays.

Why is there a problem with my co-branded credit card?

All co-branded cards work on our webshop except for the following co-branded card: "VISA/BANCONTACT".
If you have this type of card, you can use it, but you have to choose the VISA payment method and not BANCONTACT when paying for your order.

Why is my credit card not accepted?

If you want to pay with a foreign credit card or from abroad, you may have an error message and your transaction may be refused. We invite you to use another payment method and to contact your bank or credit card company if the problem persists. Depending on the problem, they will be able to
find a solution (authorisation of the card for the geographical area, activation of the card, etc.).

Other possible problems with your credit card:

Your credit card is not accepted in our webshop. We only accept: Visa, American Express and
MasterCard.
The credit card has expired. Please check the expiry date on your card.
There is not enough money on your credit card.

Returns and exchanges

Is there a cooling-off period?

In accordance with the provisions of Book VI of the Code of Economic Law relating to Market Practices and Consumer Protection (Articles 47 et seq.), the consumer has a period of 14 days to withdraw from a distance contract, without having to give any reason and without incurring any costs other than those provided for in Article VI.50, § 2, and Article VI.51.

The withdrawal period expires 14 days after the day on which the consumer, or a third party other than the carrier and designated by the consumer, takes physical possession of the goods.

The consumer is required to return the goods within 14 days of communicating their decision to withdraw from the contract. The consumer bears the direct costs of returning the goods.

Goods must be returned at your expense within that period in their original packaging, undamaged, accompanied by all their accessories, the user manual as well as a (copy) of the invoice/packing note to:

Entrepôt Tintinimaginatio

Service des retours Budasteenweg,

7 1830 Machelen

BELGIQUE

A refund will be made within 14 (fourteen) days following receipt of the returned product at boutique.tintin.com. 

In accordance with the provisions of Book VI of the Code of Economic Law relating to Market Practices and Consumer Protection (Articles 47 et seq.), there is no exception applicable in this case.

REQUEST WITHDRAWAL

What is the procedure for and what are the costs of returns/exchanges?

Any return request must be notified to us and provided with the reasons for the return by email ( = customerservice@tintin.be ), stating the order number and the references of the items concerned.

• Exchange: email
• Defect: email + photos
• Warranty: email

Once the return has been accepted, the goods must be returned at the Buyer's expense in their original packaging, undamaged (except for the items previously described in the return request), accompanied by all accessories, the user manual, and a copy of the invoice/delivery slip to:

Entrepôt Tintinimaginatio

Service des retours Budasteenweg,

7 1830 Machelen

BELGIQUE

Upon receipt of your package, we will refund the returned goods. The return costs are the responsibility of the customer, except in the case where the return is due to a proven defect in the product. If the defect is confirmed to be our responsibility, we will cover the return costs as well as the reshipping costs.

Products

Is there a regular restocking of products on the site?

We work closely with the production and object department of Tintinimaginatio SA.

We present new products on a regular basis.

The best way to be notified of these new arrivals is to create your account and/or subscribe to the newsletter.

You will find the links on the home page.

I am looking for an item that no longer appears on the site, is this definitive?

If the product is no longer visible, it means that it is out of stock.

However, it may happen that certain items (Non-limited Edition) are restocked.

Are the same items available as those at retailers?

Yes, within the limit of available stocks.

Some products that we consider to be too fragile could be sent by carrier are not sold online.

We would take too many risks by shipping them.

For these parts, we advise you to consult the list of our resellers and to inquire with them about their availability.

What about quality control?

All our products are subject to quality control.

Apart from the legal guarantees, the Boutique does not provide any additional contractual guarantee for items purchased online.

However, if you encounter a problem with one of our items, you can contact our after-sales service at any time.

customerservice@boutique.tintin.com.

Order

How can I make an order?

When you have made your purchases all you need to do is click the "My cart" link in the blue header at the top of the page, and follow the cues.

How can I be sure that my order has been received by you?

After you have made payment for your order, you will receive an e-mail from us, confirming your order.

Please keep this confirmation e-mail, which contains information such as your order number. This information is useful if you ever need to contact us about your order.

How can I modify or cancel my order?

Confirmed and paid orders may only be modified or cancelled through contacting our customer service.

You may contact customer service by writing to customerservice@tintin.be or by telephoning +32 2 255 01 20 from Monday to Friday between 9 am and 4 pm.

Please note that cancelling your order is only possible if you contact us within 24 hours of the order confirmation. Order cancellation is not possible on weekends and bank holidays.

If you have not contacted us within 24 hours of order confirmation, but wish to cancel your order, please refer to the "Returns and exchanges" section.

How can I receive an invoice?

You may access and print your invoices via your account.

How can I use a discount / gift code?

At a certain moment during the order process, you will see a field in which you may insert your discount / gift code.

Customer Account

How may I open an account?

To open an account click on the "Create an account" link in the blue header at the top of the page, and follow the cues.

Once you have created an account, you may access your account using your login details.

What information can I find in my account?

At any time you may log in to your account for:

• Your contact details
• Your order history
• Information about the preparation and shipping of your orders
• Your wish list
• Management of your newsletter subscription

I no longer have access to my account. What shall I do?

Have you forgotten your password? If this is the case then you can request a new one. Click the "Login" link in the blue header at the top of the page, and then click the "Forgotten your password?" link.

Do you think that your problem relates to a technical issue? If so then please contact our customer service either by email (customerservice@tintin.be) or by telephone +32 2 255 01 20 from Monday to Friday between 9 am and 4 pm.

My contact details have changed. How should I notify you?

Within your account you have the possibility to modify and update your contact details.

Preamble

Unless expressly agreed in writing between the parties, the relationship between SA LA CROIX DE L’AIGLE, hereinafter referred to under the trade name "La Boutique Tintin," and its customers is subject to these general terms and conditions of sale, which the customer declares to accept without reservation. The Buyer's order confirmation therefore constitutes acceptance of these general terms and conditions of sale.

LA CROIX DE L’AIGLE is committed to protecting the user's privacy. Please refer to the privacy policy for information on how LA CROIX DE L’AIGLE collects and uses the personal data of users of the website https://boutique.tintin.com  ("La Boutique Tintin").

All purchases of Product(s) from La Boutique Tintin are governed by these general terms and conditions of sale (the "GTC"), the privacy policy, and the Cookies policy. Please read these carefully before ordering a Product from La Boutique Tintin.

The offers from La Boutique Tintin are aimed exclusively at consumers.

Article 1. Identification

The website at the URL address https://boutique.tintin.com is the property of LA CROIX DE L’AIGLE:

•       Company name: LA CROIX DE L’AIGLE SA

•       Trade name: La Boutique Tintin

•       Registered office address: 162 avenue Louise – 1050 Brussels

•       VAT number: BE 0881 858 771

•       Telephone: +32 (0)2 514 51 52

•       Website: https://boutique.tintin.com

•       Email: customerservice@tintin.be  or via our contact form

Article 2. About the General Terms and Conditions of Sale

These General Terms and Conditions apply to all orders and purchases of Products available on La Boutique Tintin.

LA CROIX DE L’AIGLE will communicate exclusively electronically. You agree that all contracts, notices, disclosures, or other communications provided electronically meet the same legal requirements as those provided in writing.

These General Terms and Conditions of Sale may be modified at any time. It is the responsibility of each customer to stay informed of any changes.

Any modification to these General Terms and Conditions of Sale is binding on the Buyer.

BEFORE SUBMITTING AN ORDER FOR PRODUCT(S), YOU MUST READ AND ACCEPT OUR T&Cs. FOR EACH PURCHASE FROM THE TINTIN SHOP, YOU WILL BE REQUIRED TO CONFIRM YOUR AGREEMENT TO THE GENERAL TERMS AND CONDITIONS OF SALE APPLICABLE ON THE DAY OF YOUR ORDER. THESE TERMS AND CONDITIONS CAN BE REVIEWED AT ANY TIME. TO INDICATE YOUR AGREEMENT, YOU MUST TICK THE BOX "I ACKNOWLEDGE THAT I HAVE READ THE GENERAL TERMS AND CONDITIONS OF SALE AND THE COOKIE POLICY AND I ACCEPT THEM."

WE DRAW PARTICULAR ATTENTION TO CLAUSE 18 (LIABILITY). IF YOU CANNOT ACCEPT THESE TERMS AND CONDITIONS, YOU SHOULD NOT PURCHASE ANY PRODUCT AVAILABLE ON THE TINTIN SHOP.

Article 3. Your Account

If you create an account (personal username and password) on La Boutique Tintin, (i) you are responsible for maintaining the confidentiality of your username and password and for restricting access to them, and (ii) you accept responsibility for all activities and purchases related to it, unless they were carried out by an unauthorized third party who gained access to your account other than through your negligence.

You must notify us as soon as you have reason to believe that your password has been disclosed, or if your password is or is likely to be used by an unauthorized person. You are responsible for ensuring that the details you provide us are correct and complete and for notifying us of any changes to the information provided. You can access and update the information provided, including your account settings, in the "My Account" section of the website.

Once your account is created, you can:

•       Modify and/or export your personal data;

•       Unsubscribe from the newsletter;

•       View your order history;

•       Add or edit shipping and billing addresses for future orders.

LA CROIX DE L’AIGLE reserves the right to refuse service, close an account, remove or edit content/information/data in the event of non-compliance with applicable law(s), these Terms of Sale, or any other applicable terms and conditions or policies.

Article 4. Order Processing and Contract Formation

4.1 To purchase Products from La Boutique Tintin, you must:

•       Complete the order form, including having read and accepted the General Terms and Conditions, the Cookie Policy, and the Privacy Policy;

•       Provide your title, first name, last name, address, telephone number, email address, payment details, and other necessary information or login details through your customer account;

•       Provide a valid delivery address (Please note that LA CROIX DE L’AIGLE is unable to deliver to certain countries and/or addresses, such as, but not limited to: P.O. Box/CEDEX, foreign military addresses, certain hotels, hostels, or prisons, and British Army PO Boxes);

•       Be over eighteen (18) years of age and have the legal capacity to enter into a contract;

•       Be the owner or authorized holder of a valid credit/debit card to purchase the Products if paying by this method.

4.2 Items

The essential characteristics of each item are described on the appropriate pages of La Boutique Tintin. Offers are valid from the moment they are presented on the website https://boutique.tintin.com  and until stocks run out, unless otherwise stated. These offers are non-binding and subject to purchase.

Despite every effort made to ensure that the color and design displayed in the photos available on La Boutique Tintin correspond in every way to the original products, variations may appear, particularly depending on the screen resolution of your computer hardware. Consequently, LA CROIX DE L’AIGLE cannot be held responsible for any non-substantial errors or inaccuracies in the photos or graphic representations of the Products presented on La Boutique Tintin.

4.3 Order

The Buyer places their order on the website https://boutique.tintin.com  by following the procedure indicated. La Boutique Tintin's automatic registration systems are considered proof of the nature, content, and date of the order.

We encourage you to carefully review your order(s) by clicking on "My Cart" in the top right-hand menu, where photos of the Product(s), color(s), and size(s), the selected quantity, currency, and subtotal will be displayed. Please read and accept the Terms and Conditions, the information you have provided, and correct any input errors before confirming your order(s). When you have submitted and confirmed the information contained in your order(s) on La Boutique Tintin, LA CROIX DE L’AIGLE will send you an acknowledgment email to the address provided (“Order Confirmation”) when placing your order(s) detailing the Product(s) ordered, the total amount and details of the shipping costs. This email does not constitute acceptance of your order(s), but only confirmation that LA CROIX DE L’AIGLE has received it (Confirmation Email and Tracking number).

You agree that your order constitutes an offer to purchase the Product(s) included in your order in accordance with the Terms and Conditions. The confirmation email will also contain a link to the Terms and Conditions, which we encourage you to retain and/or print with your Order Confirmation email for your records.

All orders are subject to acceptance by LA CROIX DE L’AIGLE, which reserves the right to refuse an order for any legitimate reason (including, but not limited to, fraudulent or suspicious orders). LA CROIX DE L’AIGLE may decide, at its sole discretion, not to accept an order, including in the case of abnormal orders, any order from a customer with whom a dispute is still ongoing, as well as orders suspected of being placed in bad faith. Any order, accepted and confirmed by the Buyer is irrevocable without prejudice to (i) his right of withdrawal stipulated in Article 8 and (ii) the right of La Boutique Tintin to offer a similar item that the Buyer has the right to refuse without being liable for any costs in the event of stock shortage. In these last two cases, the Buyer will be informed by email.

4.4 Conclusion of the Contract

A contract for the sale of Products between LA CROIX DE L’AIGLE and you is concluded when LA CROIX DE L’AIGLE sends you an email announcing the shipment of your order ("Shipping Confirmation").

The contract for the sale of Products only applies to Products for which LA CROIX DE L’AIGLE has confirmed shipment in the Shipping Confirmation email.

If you wish to return your order after receiving it, please refer to the "Help - Product Returns" section.

You agree that the data recorded on La Boutique Tintin constitutes proof of all transactions between LA CROIX DE L’AIGLE and its customers. In the event of a dispute between LA CROIX DE L’AIGLE and one of its customers regarding a transaction carried out on boutique.tintin.com, the data recorded by LA CROIX DE L’AIGLE is considered irrefutable proof of the content of the transaction.

4.5 Availability of Items

La Boutique Tintin's sales offer is only valid while stocks last. However, the Buyer will be informed by email within 24 hours of placing the order if an item is unavailable. From the date the email is sent, the Buyer will have 7 days to respond to the email and will have the option to cancel their order and (i) obtain a refund of the amounts paid within 14 days of payment at the latest, or (ii) exchange the item.

If our after-sales service does not receive a response to the email within the aforementioned 7-day period, the missing item will be automatically refunded without a reminder email.

4.6 Compatibility, Product Information

When placing your order, please ensure that the Products you purchase are compatible with your intended use. Please use La Boutique Tintin as the final reference point for checking compatibility. In the event of a discrepancy between the content of La Boutique Tintin and another website (or other source of information), the description of the Products as provided on La Boutique Tintin at the time of your purchase will prevail.

If the Products you receive do not correspond to those ordered, or if the order is incomplete or damaged in transit, you can contact LA CROIX DE L’AIGLE Customer Service immediately via the online contact form to request assistance.

Article 5. Price

The price of a Product will be the price (VAT and other taxes included, in the selected currency) in effect at the time of your order and will be specified on the Order Confirmation. All orders must be paid for at the time of your order confirmation and in one of the currencies offered (Euro, Pound, and Dollar).

LA CROIX DE L’AIGLE reserves the right to modify the prices of Products on the website at any time and without prior notice.

Prices indicated in currencies other than the Euro are for informational purposes only and may vary significantly depending on the exchange rate.

In the event of a pricing error on La Boutique Tintin, on the Order Confirmation, or elsewhere, you agree that LA CROIX DE L’AIGLE reserves the right to cancel the current order and refund you. LA CROIX DE L’AIGLE will contact you to notify you of the correct price before processing your new order. If the pricing error is obvious and could have been easily identified by you as an incorrect price, you agree that LA CROIX DE L’AIGLE has no obligation to provide you with the Product at the incorrect (lower) price and is entitled to cancel your order, even if the Dispatch Confirmation has already been sent to you. The price of a Product will be the price (VAT and other taxes included, in the selected currency) in effect at the time of your order and will be specified on the Order Confirmation. All orders must be paid for at the time of your order confirmation and in one of the currencies offered (Euro, Pound, and Dollar).

LA CROIX DE L’AIGLE reserves the right to modify the prices of Products on the website at any time and without prior notice.

Prices indicated in currencies other than the Euro are for informational purposes only and may vary significantly depending on the exchange rate.

In the event of a pricing error on La Boutique Tintin, on the Order Confirmation, or elsewhere, you agree that LA CROIX DE L’AIGLE reserves the right to cancel the current order and refund you. LA CROIX DE L’AIGLE will contact you to notify you of the correct price before processing your new order. If the pricing error is obvious and could have been easily identified by you as an incorrect price, you agree that LA CROIX DE L’AIGLE has no obligation to provide you with the Product at the incorrect (lower) price and is entitled to cancel your order, even if the Dispatch Confirmation has already been sent to you.

Product prices do not include shipping and handling charges, but these are visible on the Order Confirmation page before the order is placed. Shipping charges are calculated based on the delivery location specified during checkout and the weight or volume of your package.

Product prices and shipping charges are subject to change at any time, but these changes will not affect orders for which we have already sent you a Shipping Confirmation.

Orders delivered to countries outside the European Union may be subject to additional taxes or customs fees. These charges are the sole responsibility of the person authorized to receive the order.

Article 6. Payment Methods

To pay for their order, the Buyer may use the payment methods indicated when placing the order.

Payment must be made using the payment method you selected when placing your order.

Online payment allows the Buyer to pay for their order via the payment gateway, in a secure environment (HTTPS protocol and encryption key - INGENICO). The order validated by the Buyer will only be considered final once the bank payment gateway has validated the transaction.

Payments and refunds are made in Euros (€).

Boutique Tintin cannot be held responsible for the consequences of any use (fraudulent or otherwise) of the payment card by a third party, particularly in the event of interception of messages.

Article 7. Delivery

7.1 Delivery Time

The delivery times indicated on the website https://boutique.tintin.com/#help-shipping  are provided for informational purposes only. Any delays do not give rise to compensation.

7.2 Delivery Method

Delivery can only be made to available and valid addresses as specified in Article 4 of the General Terms and Conditions.

Items are delivered to the delivery address indicated by the Buyer when placing the order.

The Buyer must check the condition of the merchandise packaging upon delivery and report any damage to the carrier and La Boutique Tintin within 48 hours of receiving the package.

Any non-conformity must be checked upon delivery, and if any anomalies are detected (e.g., an open package, a damaged product, etc.), you must describe them, if possible on the delivery slip to be signed, and immediately report them to Customer Service by email for follow-up. This also applies to any Product received that does not correspond to your order, or if your delivery is incomplete. If the Buyer does not receive their delivery within 15 days from the date of shipment confirmation, they must inform La Boutique Tintin by email at customerservice@tintin.be .

If the package is not claimed after presentation to the carrier or at the collection point chosen by the buyer, the return and reshipping costs will be borne by the customer.

If a package is redirected to another collection point or address by the carrier, for reasons beyond the control of Tintinimaginatio (saturation, closure or unavailability of the collection point, delivery constraints, etc.), delivery is deemed to have been made.

If the customer refuses to collect the package due to this redirection, it will be returned to the sender. In this case, only the price of the items ordered will be refunded, excluding shipping costs.

If the delivery failure results from the Buyer providing an incorrect address, the package will be returned to the Tintin Boutique at the Buyer's expense.

In the event of a return, only the amount of the order will be refunded to the customer. Shipping and return costs are borne by the customer. No complaints reported more than thirty (30) calendar days from the date of the Order Confirmation will be considered.

LA CROIX DE L’AIGLE reserves the right to substitute another carrier at the same or lower price for your delivery.

Orders will be processed within 48 hours of receipt of payment.

All deliveries are accompanied by the corresponding invoice.

If La Boutique Tintin cannot deliver within the time period specified in the Order Confirmation, La Boutique Tintin will contact you, and you may decide to cancel your order. In this case, La Boutique Tintin will refund the order amount.

You assume all risks (particularly loss, theft, or damage) relating to the delivered product(s) upon their arrival at the address specified when you placed your order.

7.3 Delivery Costs

Delivery costs (excluding customs duties and other country-specific fees) are indicated when the Buyer finalizes the order. These costs may vary depending on the order (weight/volume), the delivery method chosen by the customer, and the geographic area of ??delivery of the items. These costs cannot be disputed by the Buyer, provided that they are aware of them when paying for their order.

For any order to a country outside the European Union, customs duties, import duties, or state taxes may be payable. Payment of these duties or taxes will be at your expense. We advise you to inquire about these matters with your local authorities.

Article 8. Returns

8.1 Defective Product

1.      Contact customer service via the contact form, specifying your problem.

2.      Following analysis of the situation, La Boutique Tintin will send you a return label allowing you to return the product.

3.      La Boutique Tintin will notify you of the processing of your return and provide you with a new tracking number. In the case of an out-of-stock product, La Boutique Tintin will issue a full refund.

8.2 Lost Package

1.      If you have not received your package or have not been informed by the carrier, contact us via the contact form.

2.      La Boutique Tintin will analyze the situation and contact the carrier to resolve the problem.

3.      To guarantee delivery of your order, La Boutique Tintin will send a second shipment and send you a new tracking number.

8.3 Other

To return or cancel your order, you must notify LA CROIX DE L’AIGLE Customer Service via the contact form. This form is also accessible using the link provided in the shipping confirmation email.

LA CROIX DE L’AIGLE will cover the standard return costs provided that:

•       You opt for a standard return (dropped off at a Collection Point)

•       You follow the return procedure

•       The items are returned within 14 days of delivery

If these conditions are not met, you will be responsible for the direct costs associated with returning the Product(s). You may also be liable if the value of the returned Product(s) decreases as a result of their return.

If you do not return the Products with their invoice, LA CROIX DE L’AIGLE reserves the right to refuse a refund. If you return Products that are used or damaged, LA CROIX DE L’AIGLE reserves the right to deduct from the refund (or conversely, to claim from you) an amount equal to the reduction in value of the Products, which may be up to 100% of the purchase price.

If you made a group purchase and wish to return it for a refund, the entire set must be returned. If the Products purchased are part of a special offer containing multiple Products, all Products must be returned to qualify for a full refund.

Customs and clearance charges related to returns

For any return of an order shipped from a country outside the European Union, customs duties, clearance fees, or other import charges may be incurred when the goods are brought back into Belgium. These charges—which depend on factors such as the customs status of the shipment and the applicable formalities—may be deducted from the refund amount, where permitted by regulation. 

Article 9. Events beyond the control of LA CROIX DE L’AIGLE

La Boutique Tintin cannot be held liable for any delay or failure to perform resulting from any act, event, failure to monitor, omission, accident, or circumstance beyond its control, including but not limited to:

•       Civil disturbance, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war;

•       Strikes or closures of establishments (or other industrial action);

•       State of national or local emergency;

•       Failure of means of transport, power outage, earthquake, fire, explosion, storm, flood, landslide, epidemic, or other natural disaster;

•       Impossibility of using trains, ships, airplanes, motorized transport, or other means of public or private transport;

•       Acts, decrees, legislation, regulations, or restrictions of any government

•       Extreme weather conditions (heavy snow, hurricanes, etc.)

LA CROIX DE L’AIGLE'S obligation is suspended for as long as the above events continue.

Article 10 – Right of Withdrawal

In accordance with the provisions of Book VI of the Code of Economic Law relating to Market Practices and Consumer Protection (Articles 47 et seq.), the consumer has a period of 14 days to withdraw from a distance contract, without having to give any reason and without incurring any costs other than those provided for in Article VI.50, § 2, and Article VI.51. The withdrawal period expires 14 days after the day on which the consumer, or a third party other than the carrier and designated by the consumer, takes physical possession of the goods.

The consumer is required to return the goods within 14 days of communicating their decision to withdraw from the contract. The consumer bears the direct costs of returning the goods.

REQUEST WITHDRAWAL

The goods must be returned within the same time frame, in their original packaging, undamaged, accompanied by all accessories, the user manual, and a copy of the invoice/delivery note to:

·         SA  LA CROIX DE L’AIGLE C/O

·         Entrepôt Tintinimaginatio

·         Service des retours

·         Budasteenweg, 7

·         1830 Machelen

·         BELGIQUE

The refund will be issued no later than 14 (fourteen) days following receipt of the returned products. You are entitled to a refund of your order including VAT, excluding return shipping costs which remain your responsibility.. The refund only covers the returned Product(s). Your rights regarding a defective Product remain unaffected after the fourteen (14) day period.

La Boutique Tintin will use the same payment method as that used for the original transaction. Under no circumstances will you incur any fees resulting from such a refund.

In all cases, you must return the Product(s) purchased from La Boutique Tintin to LA CROIX DE L’AIGLE within fourteen (14) days from the day you completed the online return request form.

Return shipping costs are the customer's responsibility.

Article 11. Customer Service

For any information or questions, our Customer Service is at your disposal. Contact us by

•       Email: customerservice@tintin.be

•       Telephone: +32 (0)2 255 01 20, Monday to Friday, 9 a.m. to 4 p.m.

•       Mail: SRL LA CROIX DE L’AIGLE C/O – Entrepôt Tintinimaginatio – Budasteenweg, 7 – 1830 Machelen

Any complaint regarding an online purchase must be made within 48 hours of delivery of the order, otherwise it will be inadmissible.

LA CROIX DE L’AIGLE Customer Service will assist you with any questions or complaints regarding an order on The Tintin Boutique. LA CROIX DE L’AIGLE Customer Service is closed on the following public holidays:

• January 1st
• Easter Monday

• May 1st

• Ascension Day

• Whit Monday

• July 21st

• August 15th

• November 1st

• November 11th

• December 25^th

Article 12. Intellectual Property

All elements of the website https://boutique.tintin.com , including literary, graphic, phonographic, photographic, and electronic data, are the property of Tintinimaginatio and are protected by intellectual property rights.

TINTINIMAGINATIO is the exclusive worldwide owner of all exploitation rights to HERGÉ's work, including the rights to reproduce, adapt, and represent Hergé's work, as well as the associated trademarks. Tintinimaginatio SA is the sole owner of the right to use Hergé's work and to combine these elements with other content such as music, sounds, dubbing, titles or subtitles, drawings, photographs, etc. The presentation of the work and/or its elements and the subsequent distribution (including banners and hyperlinks) are solely determined by Tintinimaginatio SA. Subject to the exceptions exhaustively listed in Title 5, Chapter 2, Section 6 of Book XI of the Code of Economic Law, any reproduction, adaptation or public communication of the texts, photographs or any other material published on the site https://boutique.tintin.com  is strictly prohibited without the express prior written authorization of Tintinimaginatio SA.

Pursuant to Article 4 of the law of 31 August 1998 transposing into Belgian law the European directive of 11 March 1996 concerning the legal protection of databases, any extraction of all or part of the contents of the online catalogue of https://boutique.tintin.com is unlawful.

Article 13. Personal Data

The information and data provided by the Buyer concerning the information and data provided by the Buyer are necessary for the processing of the order. The Buyer undertakes not to impersonate another person or use a false name. The data is stored in the Buyer's personal account. Furthermore, this data, once recorded, allows the Buyer to complete future transactions more quickly.

The Buyer's personal data is processed in accordance with the law of July 30, 2018, on the protection of natural persons with regard to the processing of personal data, implementing European Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. By adhering to these T&Cs, the Buyer accepts that their contact details may be used for marketing purposes by LA CROIX DE L’AIGLE and by TINTINIMAGINATIO SA.

Except for the aforementioned companies and subject to the provisions of Article 21, La Boutique Tintin undertakes not to use, share, disclose, or sell any information concerning the Buyer to any third party.

Information relating to your personal data is included in our privacy policy.

Article 14. Conformity

The Buyer acknowledges having consulted all information relating to the item before purchasing and that it complies in every respect with their request.

The photographs illustrating the online catalog are not contractually binding and are subject to change at any time. The Tintin Boutique cannot be held responsible for non-compliant and/or incorrect photographs.

Article 15. Guarantees

Apart from legal guarantees, La Boutique Tintin does not provide any additional contractual guarantee for items purchased online, subject to mandatory legal provisions applicable in the consumer's country of residence.

If LA CROIX DE L’AIGLE is unable to replace the ordered product, it is hereby agreed that boutique.tintin.com will only issue a refund.

LA CROIX DE L’AIGLE will deliver a Product that complies with the sales contract and is free of defects until the latter's delivery, ensuring that it is suitable for the use normally expected of this type of product and has the same characteristics as those stipulated at the time of sale for two (2) years from the original delivery date of the Product(s).

This means that you can request a repair or replacement (depending, among other things, on whether or not the Product can be repaired) free of charge if the Product proves to be defective. LA CROIX DE L’AIGLE will repair or replace your Product with an identical or similar Product, unless otherwise stated below. LA CROIX DE L’AIGLE may decide to replace your Product under warranty, whether or not it can be repaired. Article 15. Guarantees

Apart from legal guarantees, La Boutique Tintin does not provide any additional contractual guarantee for items purchased online, subject to mandatory legal provisions applicable in the consumer's country of residence.

If LA CROIX DE L’AIGLE is unable to replace the ordered product, it is hereby agreed that boutique.tintin.com will only issue a refund.

LA CROIX DE L'AIGLE will deliver a Product that complies with the sales contract and is free of defects until the latter's delivery, ensuring that it is suitable for the use normally expected of this type of product and has the same characteristics as those stipulated at the time of sale for two (2) years from the original delivery date of the Product(s).

This means that you can request a repair or replacement (depending, among other things, on whether or not the Product can be repaired) free of charge if the Product proves to be defective. LA CROIX DE L’AIGLE will repair or replace your Product with an identical or similar Product, unless otherwise stated below. LA CROIX DE L’AIGLE may decide to replace your Product under warranty, whether or not it can be repaired.

Article 16. Transfer of Ownership of Products

LA CROIX DE L’AIGLE retains full ownership and legal rights to the Products until LA CROIX DE L’AIGLE receives full payment for the order. Ownership of the Products from LA CROIX DE L’AIGLE to you is transferred upon delivery.

Article 17. Transfer of Rights and Obligations

These Terms and Conditions are binding on you, LA CROIX DE L’AIGLE, and any other person to whom LA CROIX DE L’AIGLE transfers its rights.

You may not transfer, assign, or otherwise dispose of the contract with LA CROIX DE L’AIGLE, nor any rights or obligations related thereto, without prior written consent. However, at any time during the contract, LA CROIX DE L’AIGLE may transfer, assign, subcontract or otherwise dispose of the contract with you, and the rights and obligations relating thereto.

Article 18. Liability

The Buyer is informed that La Boutique Tintin's liability, regardless of the nature of the damage, will, in any event, be limited to the amount of the order, including VAT, if applicable, excluding delivery costs and other taxes.

In the event of non-performance, La Boutique Tintin shall not be liable if the non-performance or poor performance of the sales contract is attributable either to the Buyer, to the unforeseeable and insurmountable act of a third party not involved in the sale, or to a case of force majeure.

LA CROIX DE L’AIGLE guarantees that any Product purchased from La Boutique Tintin is of satisfactory quality and is reasonably suitable for all uses for which this type of product is generally supplied.

LA CROIX DE L’AIGLE shall not be responsible for ensuring that the Products are suitable for your purposes.

LA CROIX DE L’AIGLE is not liable for (i) losses not arising from its breach of contract, or (ii) business losses (including loss of profits, revenues, contracts, anticipated savings, data, goodwill, expenses), or (iii) indirect or consequential losses that arise as a side effect of your main loss or damage that neither you nor LA CROIX DE L’AIGLE could have foreseen at the time of the sales contract, including, but not limited to, loss of anticipated savings, or (iv) any third-party claims.

These Terms and Conditions set out the entirety of LA CROIX DE L’AIGLE’s obligations and liabilities related to the sale of Products on La Boutique Tintin. To the extent permitted by law, there are no other warranties, conditions, or terms than those defined here in the Terms and Conditions that bind LA CROIX DE L’AIGLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF LA CROIX DE L’AIGLE IS LIMITED TO THE EXACT AMOUNT PAID UPON PURCHASE OF THE SAID PRODUCT(S) FROM La Boutique Tintin. This does not include or limit in any way the liability of LA CROIX DE L’AIGLE in the event that it would be unlawful for LA CROIX DE L’AIGLE to exclude, or attempt to exclude, liability.

Article 19. Non-Waiver

Even if LA CROIX DE L'AIGLE appears to fail to insist on strict compliance with your obligations under these Terms and Conditions, or if LA CROIX DE L'AIGLE fails to exercise any right or remedy to which it is entitled under these Terms and Conditions, this shall not constitute a waiver of such right or remedy and shall not confer upon you any right to default on your obligations.

Article 20. Use of La Boutique Tintin

You must not use La Boutique Tintin: (i) in any way that interrupts, damages, or impairs La Boutique Tintin, or (ii) for any fraudulent, illegal, or criminal purpose, or (iii) in any way that causes annoyance, inconvenience, or fear, or (iv) in any way that knowingly introduces viruses, Trojan horses, worms, logic bombs, or any other malicious or technically harmful program; by attempting to gain unauthorized access to the website, the server on which the website is hosted or any other server, computer or database connected to our website; by attacking our website via a denial-of-service attack or a distributed denial-of-service attack.

Article 21. Communication of your personal data

To ensure the proper execution of orders, LA CROIX DE L’AIGLE transfers certain data to its partners.

21.1 Ingenico

Furthermore, we hereby inform you that, in connection with your order, personal data relating in particular to your identity, address, personal circumstances, telephone number, email address, credit card and account numbers, or to the transactions or payments you make are processed by Ingenico Financial Solutions SA/NV (“Ingenico FS”) for the purposes of (i) executing the contract between us, (ii) monitoring and managing fraud (defining risk levels associated with transactions, detecting and managing resulting alerts), and (iii) complying with its legal obligations under anti-money laundering and countering the financing of terrorism legislation, and (iv) compiling market analyses, statistics, analyzing transaction data, and improving the service provided by Ingenico FS. The collection of your personal data is mandatory for these purposes. Without this personal data, your transaction may be delayed or even impossible, and your order may be canceled.

Please note that Ingenico FS, whose registered office is located at Boulevard de la Woluwe 102, 1200 Brussels, and registered under company number 886.476.763, is the controller of this data.

Ingenico FS will not share your personal data with third parties, except in the following two cases:

- Sharing personal data with its affiliates, subcontractors, or other parties with whom Ingenico FS has a contractual relationship and who provide services/assistance to Ingenico FS in the context of (i) the performance of the contract between us and Ingenico FS, (ii) fraud prevention and management, (iii) compliance with Ingenico FS's legal obligations under applicable anti-money laundering and countering the financing of terrorism legislation, and (iv) sharing anonymous or aggregated data with third parties. Third parties that provide fraud monitoring and management services/assistance to Ingenico FS may integrate your personal data into the specific databases they use to provide services on behalf of multiple Merchants to prevent and manage fraud.

- If Ingenico FS is legally required to communicate certain information or documents to the National Bank of Belgium, the Financial Information Processing Unit (CTIF), similar Belgian or foreign authorities or, in general, to judicial or administrative authorities or to law enforcement authorities, the communication of personal data to these entities will be limited to what is strictly necessary or to the requirements of applicable regulations.

Data Collection for Ingenico

In addition, we hereby inform you that fraud monitoring and management activities are being implemented in connection with your order, which means that your personal data will be subject to additional processing in addition to card-not-present payment processing. Ingenico Financial Solutions SA/NV (Ingenico FS) is the controller of this additional processing intended to prevent and combat fraud, determine a risk level, and perform scoring models.

In the event of fraud, your personal data may be recorded in a file managed by Ingenico FS to keep track of fraud, including to provide information on the criteria used to assess risks and the scoring models used. This recording of your data may also lead to the assignment of a higher risk level for any subsequent order with a Merchant in the same industry/sector using Ingenico FS services, and, consequently, to the rejection of the order.

You have the right to access, query, and rectify your personal data, as well as the right to object to its processing for legitimate reasons. To exercise this right, you can write to Ingenico Financial Solutions SA/NV - Legal Department "Data Protection" - Boulevard de la Woluwe 102 - B-1200 Brussels (Belgium), or send an email to privacy@fs.ingenico.com , accompanied by a signed copy of your identity document. You can mask data that you are not required to provide under your local legislation.

Article 22. Evidence

The computerized records of SA LA CROIX DE L’AIGLE will be considered by all parties concerned as proof of communications, orders, payments, and transactions between the parties.

Article 23. Entire Agreement

These GTCs and any document expressly referencing them represent the entire agreement between LA CROIX DE L’AIGLE and you and supersede any prior oral or written agreement, understanding, or arrangement.

Article 24. Severability, Applicable Law, and Jurisdiction

If any provision of these Terms and Conditions is deemed illegal, void, or unenforceable for any reason, it shall be severed from these Terms and Conditions but shall still be enforced to the fullest extent permitted by applicable law, without affecting the validity and enforceability of the remaining provisions.

In the event of a dispute regarding the application of these Terms and Conditions, the parties agree to apply Belgian law and grant jurisdiction to the courts of the judicial district of Brussels.

In the event of a complaint or dispute, the customer or La Boutique Tintin may contact the consumer mediation service (http://www.mediationconsommateur.be ) or the Online Dispute Resolution Platform (http://ec.europa.eu/odr ).

La ??Boutique Tintin nevertheless reserves the right to submit any potential dispute, at its discretion, to the courts.

These Terms and Conditions and your purchase of Products from LA CROIX DE L’AIGLE at La Boutique Tintin shall be governed by and construed in accordance with Belgian law before the Belgian courts.

However, in accordance with Regulation EC593/2008 of June 17, 2008, these Terms and Conditions of Sale do not exempt LA CROIX DE L’AIGLE from complying with a clause more advantageous to the customer under the law in force in their country of residence, which shall apply.

Notwithstanding the above, in the event of a dispute and in accordance with the provisions of Regulation No. 44/2001 of December 22, 2000, you may file a complaint either with the court where you reside or before a Belgian court, and LA CROIX DE L’AIGLE may also file a complaint before a court where you reside. You can also contact the European Commission's online dispute resolution platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Customs fees

For any order to a country located outside the European Union, customs duties, import duties or state taxes may be payable.

Payment of these duties or taxes will be your responsibility (buyer) or the person authorized to receive the order.

We advise you to inquire about these aspects with the local authorities/customs.

About the boutique

Online Boutique

In 2001 we opened our first online Tintin shop at store.tintin.com.

In 2009 the store was transformed and relocated to the address tintinboutique.com. Although this website has given our customers a lot of joy and satisfaction since that time, today we aim to provide an even better customer experience. This is the best way we can show our customers that we are listening to them and that we are dedicated to providing the very best quality service possible.

It was with great pleasure that we opened a brand new online boutique in 2015 (located at boutique.tintin.com), with better navigation, high-definition images and animations, a customer account with more features, more payment options and a greater choice of delivery methods.

Welcome to our online boutique. Our team is ready to serve and we look forward to assisting you.

Contact:

E-mail: customerservice@tintin.be

Telephone: +32 (0)2 255 01 20

from Monday to Friday, from 9 am to 4 pm

Boutique in Brussels

The story of Boutique Tintin began in June 1989, when the shop was opened in the centre of Brussels, a stone's throw from the Grand Place.

The shop was an instant success and continues today to be a popular destination for Tintin fans from all over the world, who come to admire the displays, ask all kinds of questions and purchase Tintin products.

Do you have a favourite book? A favourite object from Tintin's adventures? Would you like a Tintin T-shirt? The latest book about Hergé? We have a very wide and diverse range of products, suitable for fans and collectors alike.

The product ranges have developed over the years and despite all kinds of changes, we have always prided ourselves in the top quality presentation of our products in our window displays, and in our customer service.

Boutique Tintin has become a location where people like to meet, a landmark in Francophone culture, almost a public place... One thing is for sure: for any tourist visiting Brussels it is a treat not to be missed!

La Boutique Tintin

13 Rue de la Colline, 1000 Brussels, Belgium

Telephone: +32 (0)2 514 51 52

Fax: +32 (0)2 502 32 37

Privacy Policy

LA CROIX DE L’AIGLE is committed to respecting your privacy. LA CROIX DE L’AIGLE has created this privacy policy (“Privacy Policy”) to communicate the terms and conditions it applies to the collection, use, and disclosure of personal data (i.e., any information that can identify you, such as your first name, last name, gender, native language, date of birth, postal address (delivery and billing), telephone number, email address, certain banking information, purchase history, IP address, and preferences) on its website www.boutique.tintin.com and its social media channels (Instagram, Facebook).

LA CROIX DE L’AIGLE takes all reasonable measures to protect your information from misuse and keep it secure. By providing us with personal data, while reviewing our Privacy Policy, you agree to its terms. Any significant changes that reduce the protection of your rights will only be effective after receiving your explicit consent.

1. Data Controller

Your personal data is processed by LA CROIX DE L’AIGLE SA

Whose registered office is located at 162 Avenue Louise – 1050 Brussels, registered with the ECB under number 0881.858.771

Data Protection Officer email: privacy@tintin.be

Tel.: +32 (0)2 514 51 52

2. Categories of personal data we may process

This includes any information you have provided to us, such as your first name, last name, gender, native language, date of birth, postal address (delivery and billing), telephone number, email address, preferences, purchase history, IP address, and preferences when: (i) making an online purchase, (ii) registering to receive the newsletter, promotional offers, and participating in competitions, (iii) communicating voluntarily, (iv) participating in competitions. We also record the date the personal data was provided and, if applicable, the date any changes were made. Please do not send us or share any third-party or sensitive personal data (e.g., social security numbers, information on ethnic and racial origin, political opinions, religious or other beliefs, health, criminal history, or trade union membership). Any information relating to persons under the age of 16 must be provided with the consent of their parent or legal guardian. LA CROIX DE L’AIGLE reserves the right to request proof of parental consent at any time to allow the processing of personal data relating to minors.

Information about your preferences or interests

The personal data recorded may also contain other information, such as your product preferences and information about your interests that you have communicated to us in the context of actions, competitions, etc.

Information relating to your purchases - recommendations

The personal data recorded may include transactional information related to your purchases, such as the items purchased, the date of purchase, and any returns.

We may also record responses or comments about purchased products that we receive from you as part of satisfaction surveys or any complaints or recommendations you make to us.

Information related to cookies and similar technologies

When you visit our website, we may collect certain non-personal information through cookies.

LA CROIX DE L’AIGLE and its service providers may collect other information from you, such as your IP address, MAC address, computer type, screen resolution, OS version, and internet browser, as well as information collected through the use of cookies, web beacons, tags, or other similar technologies, to better serve you with personalized information and facilitate your continued use of the website. These cookies may also collect other information, but without personally identifying the end user. We advise you to check their cookie policy if necessary. For more information, see our “Cookie Policy” (https://boutique.tintin.com/#help-cookies)

3. Use of your personal data and legal basis for processing

Legal bases:

• European Regulation 2016/679 of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data ("hereinafter GDPR")

• Law of July 30, 2018 relating to the protection of individuals with regard to the processing of personal data

The personal data you provided to us before May 25, 2018, are retained by LA CROIX DE L’AIGLE because there is a legitimate interest in providing you with information that may be of interest to you regarding our products/services, promotional offers, direct marketing and competitions (legal basis: article 6.1.f) of the GDPR). You can, of course, object to this at any time by contacting us at the following address: privacy@tintin.be .

Personal data communicated after this date are used by LA CROIX DE L’AIGLE:

with your authorization (legal basis: article 6.1 a) of the GDPR):

• • when you contact us by any means, for example with a question relating to our products, helping you find a store near you, subscribing to our newsletter and receiving promotional offers, direct marketing and competitions and/or providing you with customer service;

• • to send you important information relating to the Website and/or any other administrative information;

• lorsque vous vous connectez à nos réseaux sociaux ;

• to enable you to receive information that may be of interest to you regarding our products/services, website, newsletter, promotional offers, direct marketing and competitions and to manage these activities;

• facilitate our internal business, namely data analysis, audits, development of new products, improvement of our Website and services, identification of usage trends and the effectiveness of our promotional campaigns based on information you freely provide to us.

You can withdraw your consent at any time (see below, point 8).

• As part of the execution of your purchase contract (legal basis: Article 6.1 b) of the GDPR):

• To track and process your order;

• To track and process complaints, repairs, and returns;

• For general customer management, including accounting.

• If this data is not provided to us, we will not be able to process your order.

• afin de satisfaire aux obligations légales auxquelles nous sommes soumis (base légale : article 6.1 c) du RGPD) :

We are also subject to tax and accounting obligations requiring the retention and transmission of certain personal data to public and government authorities.

To the extent we deem necessary or appropriate (legal basis: Article 6.1 f) of the GDPR): a) to comply with any legal process; b) to enforce our general terms of sale; c) to protect our business; d) to protect our rights, privacy, safety or property, yours or those of third parties; and e) to allow us to pursue possible remedies or limit the damages that we may suffer.

4. Transmission of your personal data to third parties

Your personal data may be communicated to our subcontractors as part of technical services on our behalf (customer service, marketing service, conducting a survey, social media applications for advertising, order fulfillment, card payment fulfillment, fraud verification, product repair, payment card processing, email distribution services, IT service providers, hosting, audit service, etc.) only on the basis of our instructions, to the exclusion of any other use (in particular for the benefit of third parties). These subcontractors are contractually obliged to keep your personal data confidential and to take measures to protect your personal data.

Your personal data may be disclosed to the following companies: La Croix de l’Aigle (Hergé Museum), Tintinimaginatio, Studios Hergé.

Your personal data may also be disclosed to third parties (i) to the extent that LA CROIX DE L’AIGLE is authorized and/or required to do so by law and/or other regulations, or is requested to do so by a public institution or any other regulatory authority (ii) in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or any other form of disposition of all or part of our business, assets, or shares (including in connection with bankruptcy or any similar proceedings) under the seal of confidentiality.

Please note that when you freely share information or documents on the internet and social media (for example, personal data contained in photos, stories, comments and videos), these will no longer be private and may become public information, accessible to the general public.

5. Transfer of personal data outside the European Union

Your personal data may, for technical reasons, be transferred within and outside the European Union. However, your personal data is protected by specific contractual obligations in accordance with the GDPR obligations (European Commission standard contractual clauses) in order to guarantee your personal data a level of protection equivalent to that of the European Union.

6. Duration of storage of your personal data

Unless you delete it, your personal data is retained for the following periods:

o Three (3) years after the closure of your User Account;

o Three (3) years after your last use of our Services (inactive account);

Payment card data is retained for the duration of the transaction and then archived for thirteen (13) months from the debit date or fifteen (15) months for deferred debit payment cards for evidentiary purposes in the event of a dispute regarding the transaction.

All Browsing Data is retained for a period of thirteen (13) months from the date of collection.

After the specified period or in the event of voluntary deletion by the user, personal data is anonymized.

7. Protection of your personal data

LA CROIX DE L’AIGLE has implemented technical and organizational measures to protect the personal data you provide to us against unauthorized access and use. Your personal data is processed confidentially and only by the persons necessary to achieve the required purpose.

The following may have access to your Personal Data: The Service publisher, as the data controller for the Services.

o Within LA CROIX DE L’AIGLE, only certain of our employees have access to your Personal Data, only when necessary, and they are subject to a strict confidentiality obligation.

o Subcontractors we use for technical services, payment services, analytical solution providers, etc.;

o Third parties, in limited cases regulated by law, such as judicial and/or administrative authorities, and your Internet service provider.

Transactions made on the website www.boutique.tintin.com  are protected by an SSL encryption system. Please be aware, however, that no data transmission over the internet is 100% secure, and any information communicated online may potentially be collected and used by persons other than the intended recipient.

LA CROIX DE L’AIGLE will notify the Commission for the Protection of Privacy of any potential personal data breach in accordance with the GDPR.

8. Your rights and exercising your rights

In accordance with the GDPR, you have the right to access, rectify, erase, and limit the processing of your data free of charge (without affecting the lawfulness of the processing prior to its withdrawal and the legal obligations that would require us to retain your data), as well as the right to the portability of your personal data.

At any time and without justification, you have the right to object to the processing of your personal data for direct marketing purposes.

You also have the right not to be subject to an automated individual decision.

To exercise these rights, you must send us a written request, accompanied by a copy of your identity card, to the following address: 162 Avenue Louise – 1050 Brussels, Belgium or to the email address privacy@tintin.be. We will respond to your request as soon as possible. You also always have the right to appeal to the Data Protection Authority at contact@apd-gba.be  if you believe that your personal data is being processed incorrectly.

9. Third Party Sites – Links

LA CROIX DE L’AIGLE provides links to other websites/organizations. Just as LA CROIX DE L’AIGLE cannot be held responsible for the collection, this Privacy Policy does not cover the use or disclosure of information by third parties on other websites, including social media, or offline. We advise you to carefully review the privacy and cookie policies of third-party websites and contact their operators if you have any questions regarding the use of your information.

If you make a purchase on our website, you will be directed to the Ingenico FS webpage, and your financial information is managed by the financial institution Ingenico FS, whose own privacy/cookie policy applies.

Cookies

What are cookies?

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

Cookies are used on boutique.tintin.com for the following reasons:

• To make visiting the website more convenient by helping you to stay connected between visits if you tick the “Stay connected” box when logging in.

• To save your shopping basket between visits, even if you do not have an account on the website.

• To follow website statistics with the help of Google Analytics.

Accepting cookies is not absolutely necessary, although doing so does make your visit more agreeable. No-one else but us has access to any of the information gathered with the help of cookies.

If you accept the use of cookies but then change your mind, please delete the cookies associated with boutique.tintin.com as indicated in the following section. Then you should simply not accept them when you next visit the website and the cookie message appears.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Special cookies used

Facebook Pixel, Google Adwords, Google Analytics, Google Optimize, and Google Tag Manager.

Text and data mining policy

La Croix de L’Aigle p.l.c. is opposed to any text and data harvesting operation within the meaning of article XI.190, 20° of the Code of Economic Law.

This opposition covers the entire https://boutique.tintin.com/en/ site and the content to which it gives access.

All text and data harvesting and research operations targeting the https://boutique.tintin.com/en/ site and its content, including through automated data collection devices, therefore constitute acts of counterfeiting, unless specifically and formally agreed by la Croix de L’Aigle p.l.c. .

The absence of metadata associated with the site, the site directories and the contents of the https://boutique.tintin.com/en/ site has no effect on the exercise of the right of opposition expressed in the present general conditions of use.

To facilitate the reading of this right of opposition by any automated data collection device, this opposition is also expressed in the following manner:

<TDM-RESERVATION: 1>.